General FAQs
Everything you need to know about purchases, invoices and billings. Can’t find an answer? Get in touch →
What documents are accepted for import?
Currently word documents can be directly imported. If you created a file in a google document you can still export it as a word doc! Make sure each chapter in your book is highlighted as a Heading 1 so the program can identify proper chapter breaks.
How do I get the program to recognize my chapters?
You can manually add breaks in the program, or in your word document make sure each chapter is labeled as a heading 1. Instructions for that can be found here.
Are there any hidden fees?
No. In the future, additional themes and styles may be made available for purchase. Once you buy access to the program, you have access to it with your log in information.
Can I sell my book with these templates and themes?
Yes. Artwork provided through Petrichor Pages may be incorporated into your finished book projects, including commercially published books, but may not be extracted, redistributed, resold, or made available as standalone artwork.
Do you use my manuscript once its uploaded?
Your manuscripts, book projects, artwork, and other creative materials remain yours, subject to the rights necessary for us to operate the Services. We use uploaded content only as reasonably necessary to provide the features you request, maintain and secure the Services, provide support, and comply with law. We do not claim ownership of your manuscript merely because you upload it.
Billing FAQs
Everything you need to know about purchases, invoices and billings. Can’t find an answer? Get in touch →
Do you keep my card information?
Payments are all handled through Whop, a third party company. I don’t personally process your payment.
What does lifetime membership mean?
It means no subscription fees, no bullshit. It is a one time purchase that guarantees access as long as the program can be supported.
How much do your services cost?
There is a one time fee of $29 plus tax. After that, you have access. Additional themes and images may become available for purchase at a later date.
How many books can I format?
As many as you want. Please note, at this time we do not store books in your account so you are responsible for exporting and saving your projects.
Can I get a refund?
This service is nonrefundable. Unfortunately, we have no way to ensure someone isn’t paying, exporting their book, and then requesting a refund. If you have major issues with the program usage, you can contact us for a personalized solution.
